We were a little bit concerned about our CSA, mainly due to the fact that she barely responded to our emails and had still not performed some basic admin tasks.
Building a house requires all parties to act promptly and clearly, and we'd be damned if we were going to let some slow administration get in the way.
So we flicked off a very clear email to our SC who took the matter up on our behalf, resulting in a call from our CSA's boss offering an olive branch and the option of changing CSA. We declined, instead, letting her learn how to meet customer expectations and hopefully ensuring she would avoid disappointing us again.
With Contract coming up in a few days (Friday 25/3), we're very interested to see how things go.